This privacy policy explains how teal-snow collects, uses, and protects the personal information you provide when using our website and services. We are committed to ensuring your privacy is protected and that we comply with all applicable data protection legislation.
Information We Collect
We may collect the following categories of personal information:
- Name and contact details including email address
- Billing and delivery address
- Driving licence information for verification purposes
- Payment card details processed securely through our payment provider
- Information about your vehicle preferences and hire history
- Technical data including IP address, browser type, and device information
- Usage data relating to how you interact with our website
How We Use Your Information
We use the information collected for the following purposes:
- To process and fulfil your vehicle hire reservations
- To verify your identity and driving credentials
- To communicate with you regarding your bookings and enquiries
- To process payments and manage your account
- To improve our services based on feedback and usage patterns
- To send you information about services that may interest you, where you have consented
- To comply with legal obligations and regulatory requirements
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: Processing necessary to fulfil our contractual obligations to you
- Legal obligation: Processing required to comply with legal requirements
- Legitimate interests: Processing necessary for our legitimate business interests
- Consent: Where you have given explicit consent for specific processing activities
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Hire records are retained for seven years in accordance with financial record-keeping requirements. Marketing preferences are retained until you withdraw consent.
Data Sharing
We may share your information with:
- Payment processing providers to handle transactions securely
- Insurance providers where relevant to your hire agreement
- Professional advisers including lawyers and accountants
- Regulatory authorities where legally required
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
Your Rights
Under data protection legislation, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure in certain circumstances
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
Contact Us
For any questions regarding this privacy policy or to exercise your rights, please contact us at:
teal-snow
14 Cavendish Square
London W1G 0BX
United Kingdom
Email: [email protected]
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Last updated: June 2026